My R4i remote control is not working

If the batteries are new, then please check that you have inserted the batteries correctly. Markings inside the battery wells show how the batteries should be inserted and please note that the spring does not indicate a negative connection. With batteries inserted correctly the ring around the volume control should light blue whenever a function is selected. If this does not happen then please check again to ensure that the batteries are seated correctly. To help further, we also have short tutorial video.

Depending on age, it may be that the batteries in the remote are coming to the end of their useable life. Under normal conditions, batteries should last 12-18 months. For R4i the batteries are type AAAA batteries. These specialist batteries are not available from supermarkets but can be purchased directly from our online shop.

Finally, if you are using your R4i near artificial lighting (particularly low energy types), then please try turning these off and check the remote function again. From experience we’ve found that some low energy lights emit interference which affects the control system of R4i, resulting in unresponsive or erratic behaviour.

If you have checked the above but you are still not getting communication between the remote and R4, then, unfortunately, a faulty remote is likely to be the cause.

Customers in the UK

For customers in the UK, replacement R4i remote controls can be purchased directly from our online shop.

Customers outside the UK

If you are a customer outside of the UK and you are experiencing an issue with your remote control please contact our relevant distribution partner.

Did this answer your question?

If not, please do not hesitate to contact us via our support enquiry form.