Product Support Enquiry

To report an issue, please describe the problem clearly in the box below. Useful information includes the following:

• Does the issue occur all the time or just occasionally?
• Does the issue occur at all volume levels?
• Does the issue occur on all sources?
• If CD related, does the issue occur on all CDs or just some?

If your enquiry relates to inconsistent playback or connectivity via Wi-Fi, before sending an enquiry, please firstly follow the instructions below:

1. Disconnect power to both your Ruark system and wireless router and leave for a few minutes.
2. Reapply power, starting first with your internet router. Your router may take a few minutes to re-established its internet connection, so please be patient and wait for the indicator lights to settle.
3. Next reapply power to your Ruark and wait for this to reconnect. With a fresh connection established, this often resolves most connection and playback issues.
4. If the issue persists, try moving your Ruark nearer to your router. If your router is hidden away in a cabinet or there are walls or floors in the path to your Ruark, then a weak wi-fi signal is the likely problem. Your network provider should be able to advise and help you with this.

If your enquiry relates to Bluetooth playback issues, please firstly follow these instructions.

1. Open the Bluetooth menu on the phone/device you are streaming from and delete any previous Ruark connections from the list.
2. With Bluetooth selected and active on your Ruark, press the menu button and also clear the pairing list here. This will delete any previously connected devices.
3. With the pairing list cleared, put your Ruark back into pairing mode and reconnect your streaming device. With a fresh pairing, this should resolve most Bluetooth issues.

Below you are also able to send us photos, videos and sound files. These can help us greatly in quickly being able to diagnose and resolve most issues.