Product Support Enquiry

If your enquiry relates to a technical malfunction or security vulnerability, please provide us with clear details on how to reproduce the issue. Useful information includes, the regularity of the fault and does it occur at all volumes, the music source or sources the fault occurs on, details of your home network setup and if CD related, does the fault occur on all CDs or just some. Information such as this may help us determine the fault before we contact you and will speed up the support process.

If you can upload a photo of the issue you are experiencing with your product, this will help us to diagnose the problem. Upload a maximum of 5 photos, up to 5mb each.

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The small print

Ruark Newsletter

By signing up to the Ruark Newsletter you consent to Ruark contacting you by email to keep you up to date with new product releases, Spotify playlists and other news we believe will benefit you. You can unsubscribe any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at info@ruark.co.uk. We will treat your information with respect and will not share your details with any third parties. You agree that we may process your information in accordance with our Privacy Policy.

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At the end of each month, that month’s new subscribers will be entered into a prize draw to win an R1S Smart Radio. The winner will be notified via email.

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Ruark United States

Fidelity Imports, 7 Crown Ct,
Manalapan Township, NJ 07726, United States

+1 609-369-9240



Ruark United Kindom

59–60 Tailors Court, Temple Farm Industrial Estate, Southend on Sea, Essex SS2 5TH, United Kingdom

+44 1702 601410

Please note our office hours are:
Monday to Friday, 9.00am – 5.30pm (UK time)